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Responder Service

Responder Service

Mobile care responder car

The Non-Clinical Response Service operates 24/7 every day of the year providing community care and support to people living within the Wiltshire area. All our core services are supported with a mobile care response team. Providing urgent care, support and reassurance at home anytime day or night, our responders liaise with the region’s telecare alarm monitoring provider, Appello, and can obtain advice from our clinical teams to assist with all aspects of general health and social care.

Operating from three locations, the Service is delivered by a highly capable team with a skill-set including personal care, end of life care, people handling, observations and remote monitoring. Accredited by the TEC (Technology Enabled Care) Services Association (TSA), the Service is audited annually to ensure it continues to meet or exceed the TSA Quality Standards Framework. Achieving this accreditation testifies to the high quality of service provided by this team.

Supported by both ATC and CAS services, Non-clinical Responders are despatched to support service users in their own homes. The team also delivers the Urgent Care at Home (UC@H) Service in Wiltshire, providing emergency care to avoid hospital admission whilst ATC arrange the provision of mainstream services such as social care.

Urgent Care at Home (UC@H)

Where traditional or mainstream services are unable to provide support for service users to remain at home during a period of illness or where a crisis has occurred, intermediate care is provided by this Responder Service.

Support provided ranges from one-off support visits up to 24-hour care, and is initially in place for 72 hours. By providing emergency care, hospital admissions can be avoided while AtC arrange the provision of mainstream services, such as social or domiciliary care

Telecare Response

The team can also be dispatched to support service users in their own homes. This could be because of a request for support through a service user’s telecare unit, by the CAS or OOH Service or Ambulance Service.

Medvivo directly provides the Telecare Response service, and collaborate with Appello who, as of May 2024, are directly commissioned to provide the Telecare alarm monitoring service. Together the two organisations deliver high quality support to people who access the service.

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