Medvivo will be moving to HealthHero soon

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Providing out of hours
services for Bath and North East Somerset,
Swindon and Wiltshire.

Our experienced GPs and Advanced Clinical Practitioners provide support, information and treatment for patients when local GP surgeries are closed

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Supporting health and
social care

Our dedicated team of clinicians provide a single point of access for health and social care professionals to offer timely and localised referral management

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Delivering a friendly and reassuringly
reliable response

Our highly trained responder team is integrated across the business to offer fast and efficient care when its needed at home.

Our Services

Our Services

Medvivo provides a range of fully integrated care services which are person-centred and clinically led. With a clear focus on delivering excellent standards of high quality care, we incorporate technolgy enabled care solutions within every aspect of our business.

Key services delivered include:

  • Clinical Assessment Service (CAS)
  • Out of Hours (OOH) Primary Care
  • Access to Care (ATC)
  • Non-Clinical Response
  • High Intensity User (HIU) Service

Medvivo provides Integrated Urgent Care (IUC) services to patients who are registered with a General Practitioner (GP) within the Bath and North East Somerset, Swindon and Wiltshire Integrated Care System. The IUC service describes a vision to deliver responsive, streamlined and patient-centred services ensuring people are managed by the right service, first time.

Read more about Integrated Urgent Care

Access to Care (ATC) is Medvivo’s Single Point of Access (SPA) service for Wiltshire only. The service involves coordinating care delivery and managing patients through the healthcare system using a team that includes nurses, paramedics, occupational therapists and assistant practitioners.

Read more about Access to Care 

The Non-Clinical Response Service operates 24/7 providing community care and support to people living within the Wiltshire area. Operating from three locations, the Service is delivered by a highly capable team with a skill-set including personal care, end of life care, people handling, observations and remote monitoring.

Supported by both ATC (Access to Care) and CAS (Clinical Assesment Service) services, Non-clinical Responders are despatched to support service users in their own homes. The team also delivers the Urgent Care at Home (UC@H) Service in Wiltshire, providing emergency care to avoid hospital admission whilst ATC arrange the provision of mainstream services such as social care.

Read more about Responder Service 

On 5th December, 2019, Appello, the UK’s largest telecare monitoring provider, successfully acquired Medvivo Careline Ltd, the telecare and out of hours call monitoring service from Medvivo Group.

Read more about Telecare monitoring

Please note: All calls in and out of Medvivo's offices and premises are recorded for quality and training purposes.


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