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Your feedback is important to us

Medvivo takes great pride in the quality of services we deliver.

We are always looking for ways to improve our service, so please take a few moments to complete this short survey and let us know about your experience.

How do I make a complaint?

Medvivo recognises that occasionally things do not go according to plan. Your feedback gives us an opportunity to review how we do things and to look at what we can do to make improvements.

In the first instance we would encourage you to discuss your complaint with a member of staff at the time, so that immediate action can be taken to address your concerns.

Alternatively, if you would like to provide any further information or would like to discuss your feedback in more detail, our alternative contact methods are below:

Read more about how you can help us continue to develop and improve our services in our Comments, Complaints and Compliments Information leaflet, tailored for each area we cover:

Additional Help and Support

Patient Advice and Liaison Service (PALS):

PALS can help if you need to turn to someone for help or advice about the care provided, please call PALS in confidence. If you need help with your complaint, please see the information below which applies Bath and North East Somerset, Swindon and Wiltshire areas:

Advocacy Services:

Local, free and independent advocacy services, however they may be restricted by funding:


The independent national champion for people who use health and social care services. Visit

Your local Healthwatch is there to listen to what you like about services and what you think could be improved:

The Parliamentary & Health Service Ombudsman

If you are not satisfied with the way in which we have dealt with your complaint, you have the right to request an independent review. The review is carried out by the Parliamentary and Health Service Ombudsman (PHSO) as they are a body independent of both the Government and the NHS.

Read about how PHSO decide whether to investigate: "How we look into complaints"

Address: Millbank Tower, Millbank, London, SW1P 4QP
Helpline: 0345 015 4033. Online: Making a complaint | Parliamentary and Health Service Ombudsman (PHSO)

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