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Access to Care

Access to Care (AtC)

Photo of healthcare clinicians

Access to Care (ATC) is Medvivo’s Single Point of Access (SPA) service for Wiltshire only. The service is commissioned by the Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board (ICB). 

The service involves coordinating care delivery and managing patients through the healthcare system using a team of highly experienced clinicians including Nurses, Paramedics, Occupational Therapists and other Allied Healthcare Professionals. 

As a remote clinical assessment service, the team helps to prevent acute hospital admissions and expedites discharges, while also providing support for referring the patient to community health teams.

Between the hours of 8am - 9pm (Monday to Friday) and 8am - 6pm (Saturday, Sunday and bank holidays) the integrated care hub is fully manned by dedicated ATC clinical staff. Outside these core hours the service is provided by Medvivo’s Out of Hours clinical staff.

Admission Avoidance

The SPA plays a pivotal role in identifying pathways to ensure that patients are treated in the most appropriate location thereby avoiding unnecessary acute hospital admission. In doing so the SPA acts as an interface between health and social care providers.

Although the term ’admission avoidance’ is often used it is important to remember all of us have a duty to try and make sure that wherever possible, patients are treated within their own homes or as near to them as practicable.

Access to Care (AtC) Case Management

Patient and clinician

One of the primary purposes of the Single Point of Access is to act as a referral and coordination mechanism working collaboratively with community health services, community hospitals, voluntary services and social care services, ensuring the patient receives the right care by the right service at the right time. It is far more than a simple signposting service; the clinical staff assess the needs of each patient and plan the management of each case in detail before sending it to the most appropriate agency.

Referrals are accepted by Health Care Professionals only, using the following methods:

Telephone 0300 111 5818 / Email

If you'd like to join our team call us on
0800 6444 200 or check our website...

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